APROPLAN
Information Technology and Services

Customer Support (Native German)

Permanent
Job start As soon as possible
Walloon Brabant Province

Job description

Customer Support team provides excellent support to our customers by responding to questions by phone and email in an enthusiastic, accurate and efficient way.

Mission: 

They also have to proactively identify user training needs and assist customers in getting the most out of our product through blended learning (by teleconference, webinar or exceptionally in person)

They will escalate critical support issues from customers to the appropriate internal channel, help report bugs to our development team and suggests product improvements by identifying recurring questions and keep our knowledge base up to date.

Eventually they will execute internal processes to streamline and optimize support work and keep accurate records of all work.

Working at APROPLAN will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.

You'll work with the latest technologies in the Mobile universe and collaborate with teams working with other up-to-date technologies (Swift iOS, HTML/CSS/TypeScript, Google Material Design).

Last but not least, you'll be in a great working atmosphere with a young, dynamic team in the coolest offices out there.

Profile: 
  • Native (or equivalent ) German speaker
  • Good knowledge of English
  • Zendesk
  • Good writing skills
  • Great communication skills via email and phone
  • Strong problem-solving skills and preferably an analytical background
  • Highly organized and detail oriented
  • Passion for customer service and helping others
  • Very good knowledge of Word and Excel
  • Good knowledge of French or Dutch
  • JIRA and Confluence
  • Salesforce
  • OneSky
  • IT affinity, experience with SaaS is a plus
  • Working in a flexible schedule motivates you
  • Good social and communication skills
  • Be a convinced team player
  • Passion for life and the APROPLAN product
  • A good knowledge of Material Design is an asset
  • To have downloaded a Free Trial of APROPLAN and browsed our website before applying, so you know what kind of company we are and what we do.