Audi Brussels
Cars & Automotive

IT Support Engineer

Permanent
Intermediate
Job start As soon as possible

Job description

Audi is currently looking for an IT Support Engineer to join the IT team at the production site in Brussels. 

Mission: 
  • Work with Local Administrator on analysis and processes description in order to provide and optimize training, documentation, and rights needed for incident and request shift left initiatives
  • Provide mentoring, guidance, ad hoc training and feedback to Service Desk as well as attend Service Desk meetings as needed in order to structure changes
  • Work with External Partners in the field of Data Center, Network, and End User Technologies on training, documentation, and rights needed for incident and request shift left initiatives
  • Coordinate projects on related activities in service support systems and facilitate best practices across work streams
  • Maintain departmental standards, procedures, and documentation and ensure the implementation of this department guidelines
  • Develops detailed project schedules, resource plans, status reports, budget forecasts and influences the effectiveness of a team that integrates multiple functions/disciplines
  • Conduct project meetings, sets and manages business expectations by solving complex issues and changes when appropriate exercising complex Risk, Issue and Change Management best practices
Profile: 
  • Degree in Computer Science or related field
  • 2 to 5 years’ experience in IT infrastructure or in Services Management
  • Knowledge of network design, Server infrastructure and end user devices and management of then in an enterprise setting
  • Knowledge of Active Directory, Windows 10, Sharepoint, network management and analysis tools
  • Must be able to foster a collaborative environment and must understand how to scale processes and personnel across multiple locations to maximize effectiveness
  • ITIL Certification is an asset