We're actively looking for a Technical Presales and Implementation Consultant based in United Kingdom for a permanent job in London with travels. You'll deliver technical solutions that support the company strategy and provide support on standard implementations customer support issues.
Responsible of successful on-site implementations of standard offerings
Assist the customers through remote support as per the rules and timelines of support contracts
Document all customer interaction using the company’s support documentation templates and systems
Adhere to the quality assurance and quality control processes for all offerings
Follow the training guides outlined by the team lead/manager
Provide level 1 support for customer issues
Maintain a customer satisfaction rate higher than 4.2
Capture, define and document customer technical and system parameter requirements remotely
Develop and execute customer implementation test plans in a coordinated effort with the engineering team
Maintain a professional and customer focused approach in all customer interactions
Document all customer interactions to maintain continuity and follow up on open customer issues until resolution
Escalate customer issues to level 2 support when required
Support team lead and other team members as required
Provide recommendation on technology upgrades
Communicate all customer implementation and support interactions to team members
Participate in designing, developing and supporting new offers as requested by team lead
Recommend and participate in the development of a QA/QC process with the development team
Identify weakness / issue and recommend improvements in the company development process
Support newly developed solutions
Train implementation and support staff
Deliver product/service/solution training on an as needed basis
Attend engineering team meetings to coordinate activities
Provide backup and support for any implementation and support activity as requested by team lead
Plan Deployments and Technical Designs with Supervising Senior
Ensure timely completion of projects and deployments
Coordinate new technology vendor technical presentations as requested by team lead
Work with selected vendors to test/develop new solutions as requested by team lead
Deliver technical training as needed
Computer Science/ Engineering graduate
2 to 5 years’ industry experience (IT Field, Financial Markets and Experience in the SWIFT unit of a bank).
Proven track in software installation and troubleshooting.
Proven track in Networking, software installation and troubleshooting.
Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer trainings.
Familiarity with data encryption, security, firewalls, networking modem technology.
Strong knowledge of Windows, UNIX, MSSQL or Oracle
Business Travel time: up to 60% in UK, Ireland, North of Europe and France