GAMING1 is a technological company that specializes in the development of online casino platforms, sports betting and land-based and online casino games. We are the market leaders in Belgium and active in more than 10 countries as we aim to joins the global top 5. Our team, located in Liège, is made up of more than 130 experts (engineers, developers, graphic designers, marketers, gaming specialists, etc.).
As a Support Operations Engineer, you will join a team in fullcreation. Indeed, in order to provide ever more qualitativeservices, GAMING1 undertakes to set up a transversal team dedicated to DevOps-orientedoperationalsupport for our onlinecasinos at a worldwildelevel.
This Master Control Room will be part of the Quality Team and will be supported by the IncidentManager. This new service will be a centralplace between technical experts and other the levels of support. To accomplish this, we want to onboard thoughtful, communicative and collaborativepeople for whom the sense of customerservice is essential. Availability is also essential for this function, since it involves providing 7/7 technical support.
Monitor system operations and performance
Manage the incidents, problems and alerts
Deploy the new releases and configure them based on release notes environment
Applypatches, and maintenanceactions based on defined procedures
First line for technical incidents (proactive & reactive)
Applyfixes and/or workarounds based on guidelines
Follow up the incident resolution outside business hours (communication)
Improve the quality
Attend to the lessons learned meeting (incident review)
Report any anomalies on the monitoring tools
Keep a logbook on a range of solutions and advice for their use
Validate the troubleshooting guideline (feasibility, understanding)
IT Bachelier or Master or equivalent experience as IT operator (NOC, master control room, …)
Knowledgeable about MS server, IIS, DB (Postgres)
Network (routing, firewall) knowledge is a plus
Able to work under pressure and manage stress
Have a good oral and written communication skills in FR/EN