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Support Engineer

Freelance
Intermediate
Senior
Job start As soon as possible

Job description

We are looking for an Application Support Officer for a mission until the end of the year with possible extensions in the South of Brussels

You will join the Support Group within the Operations Team. As Application Support and Technical Analyst, you will be responsible of the management of the business applications, the corporate software and the infrastructure of the technical platform.

The function includes activities for the following processes compliant with the best practices given by the ITIL Framework

You have at least 3 years of experience and you are willing to work in the health sector? Then keep on reading:


Mission:

  • Incident management: identification, resolution, closure, CMDB update and Support Level 1 assistance and training, support tickets follow-up; 
  • Problem management: find and address root-causes of incidents, logging, identification, follow-up with support Level 2 groups;
  • Change management: carry out functional and business analysis for business applications in production, write Request For Change to the Change Advisory Board to solve problems, follow-up the development linked to the RFC, carry out acceptance testing of bug-fixes, lead development project for bug fixing 
  • Lead small implementation projects.

 

Daily tasks:

  • Interact with the technical suppliers and the Support Level 2 groups;
  • Become the functional and business analyst of the Healthdata Business Applications;
  • Become the infrastructure Single Point of Contact;
  • You will report your activities to the Support Team Responsible

 

Profile

Must have:

  • Relevant Experience in Application or Technical support  Level 1 (>3 years)
  • Understanding of network protocols: OSI Model, TCP/IP, DNS, http(s), (s)FTP, SMTP, Wireshark; 
  • Knowledge of ITIL 
    • Documenting incident according to internal process, completing missing information
    • Searching solution in existing Knowledge base, problem records.
    • Understanding incident STATUS logic
    • Follow up incidents, chasing end-users.

Basic knowledge:

  • System Administration basics (Linux, Windows): scripting (e.g. Bash, PowerShell,), LDAP
  • Database querying: SQL, Oracle, MS SQL, DB-2, MySQL, PostgreSQL, Squirrel or MS SQL Studio; 
  • Web and Application server knowledge (Tomcat, Apache, IIS, Nodejs, JBoss); 

Nice to have:

  • Experience with Webservices: SOAP (SOAP UI), REST (Postman); 
  • Sound knowledge of version control systems (e.g. Git) and repository management tools (e.g. GitHub, Bitbucket);
  • Sound knowledge of Service Oriented Architecture (SOA) and RESTful architecture; 
  • Skills in Business Analysis (BPMN, IREB) and Functional analysis (UML); 
  • Active knowledge or Certifications on a Project Management methodology (PRINCE 2, PMP);
  • ITIL Foundations Certification (Version 3 or 4)
  • Experience with the ticketing tool Service Now;
  • Experience with the Agile approach (SCRUM) and tools such as Trello, JIRA or Zenhub;
  • Experience with deployment tools such as OpenShift (Docker);
  • Experience with Containerization (Docker, OpenShift, Kubernetes);
  • Knowledge about data management (data warehousing, business intelligence, data science);
  • Sound knowledge of NoSQL database (MongoDB or Elasticsearch);
  • Experience with Health and Clinical Data (Electronic Patient Dossier, Electronic Health Record, Electronic Medical dossier, LIMS system);
  • Experience with the use of the services of the Belgian eHealth Platform (e.g. authentication, pseudomization, encryption etc.);
  • Sound Knowledge of TOGAF Framework and Archimate.

 

Soft Skills

  • Good oral and written communication: French, Dutch and English 
  • Team work spirit
  • Can-do attitude, analytical and problem-solving mindsets, ability to take ownership 
  • Resistance to stress
  • Quality driven approach 
Ref: 
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