EastNets
Banking & Finance

Technical and Presales Implementation Consultant

Permanent
Intermediate
Senior
Job start As soon as possible
Localisations multiples/flexibilité

Description de l’offre

We're actively looking for a Technical Presales and Implementation Consultant based in United Kingdom for a permanent job in London with travels. You'll deliver technical solutions that support the company strategy and provide support on standard implementations customer support issues.

Mission: 
  • Responsible of successful on-site implementations of standard offerings
  • Assist the customers through remote support as per the rules and timelines of support contracts
  • Document all customer interaction using the company’s support documentation templates and systems
  • Adhere to the quality assurance and quality control processes for all offerings
  • Follow the training guides outlined by the team lead/manager
  • Provide level 1 support for customer issues
  • Maintain a customer satisfaction rate higher than 4.2
  • Capture, define and document customer technical and system parameter requirements remotely
  • Develop and execute customer implementation test plans in a coordinated effort with the engineering team
  • Maintain a professional and customer focused approach in all customer interactions
  • Document all customer interactions to maintain continuity and follow up on open customer issues until resolution
  • Escalate customer issues to level 2 support when required
  • Support team lead and other team members as required
  • Provide recommendation on technology upgrades
  • Communicate all customer implementation and support interactions to team members
  • Participate in designing, developing and supporting new offers as requested by team lead
  • Recommend and participate in the development of a QA/QC process with the development team
  • Identify weakness / issue and recommend improvements in the company development process
  • Support newly developed solutions
  • Train implementation and support staff
  • Deliver product/service/solution training on an as needed basis
  • Attend engineering team meetings to coordinate activities
  • Provide backup and support for any implementation and support activity as requested by team lead
  • Plan Deployments and Technical Designs with Supervising Senior
  • Ensure timely completion of projects and deployments
  • Coordinate new technology vendor technical presentations as requested by team lead
  • Work with selected vendors to test/develop new solutions as requested by team lead
  • Deliver technical training as needed

 

Profil: 
  • Computer Science/ Engineering graduate 
  • 2 to 5 years’ industry experience (IT Field, Financial Markets and Experience in the SWIFT unit of a bank).
  • Proven track in software installation and troubleshooting.
  • Proven track in Networking, software installation and troubleshooting.
  • Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer trainings.
  • Familiarity with data encryption, security, firewalls, networking modem technology.
  • Strong knowledge of Windows, UNIX, MSSQL or Oracle

Business Travel time: up to 60% in UK, Ireland, North of Europe and France