Banking & Finance

Business Process Documentalist

Job start As soon as possible

Description de l’offre

Worldline is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

Project objectives:
Assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent. 

  1. Review and implement MS Business processes
  2. Ensure that MS Business representatives are integrated into the existing ITSM processes
  3. Identify risks and organizational issues within MS Business processes
  4. Set up and maintain a Quality Management System for MS Business processes:
    • QMS Governance, Methodology, Templates & Tools
    • Processes, procedures, work instructions and operational controls
    • KPI’s and Reporting
    • PDCA (Plan/Do/Check/Act) implementation
    • Internal Control Framework Governance, incl. a regular
      assessment of the adequacy and effectiveness of the key controls
    • Training & Communication

Activity description:

  • Facilitate workshops related to the identification, review and validation of documentation.
  • Review existing documentation and/or develop new documentation related to business processes, procedures and work instructions.
  • Standardize the documentation based on existing templates, suggest improvements.
  • Report on the progress and issues encountered.


  • Has attested experience in documenting business processes, procedures and work instructions
  • Be able to work with a variety of different people
  • Has the ability to structure a large amount of information within a framework
  • Be process and quality minded
  • Be familiar with digital media
  • Knowledge of Order To Cash and Problem To Resolution processes is a plus
  • Knowledge of how ERP, BPM, CRM and BI tools operate is a plus